P FAWL HOME LINEN PRODUCTS

WEBSITE POLICIES

Effective Date: 30 October 2026

POLICY INDEX

1. Privacy Policy

2. Terms & Conditions

3. Shipping & Delivery Policy

4. Cancellation Policy

5. Return, Refund & Exchange Policy

6. Cookie Policy

7. Marketing & Communication Policy

8. Customer Support & Grievance Redressal Policy

9. Business Information & Contact Details

10. Policy Updates

Welcome to P FAWL HOME LINEN PRODUCTS. We are committed to providing quality home linen products and a reliable, transparent shopping experience.

This document outlines our policies regarding purchases, payments, shipping, cancellations, returns, refunds, privacy, cookies, and customer support.

By accessing our website or placing an order, you agree to the applicable terms and policies described below.

---

1. PRIVACY POLICY

1.1 Introduction

P FAWL HOME LINEN PRODUCTS respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1.2 Information We Collect

We may collect the following information:

Personal Information

• Full name

• Email address

• Mobile number

• Billing address

• Shipping address

• Order details and purchase history

Payment Information

Payments may be processed through third-party payment gateways. We do not ordinarily store complete debit card, credit card, UPI PIN, or banking credentials on our website.

Technical Information

We may automatically collect information such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website usage data

• Referring website

1.3 How We Use Your Information

We may use your information to:

• Process and deliver orders.

• Confirm payments.

• Provide customer support.

• Process returns, refunds, and exchanges.

• Send order-related notifications.

• Improve our products and website.

• Prevent fraud and unauthorised transactions.

• Maintain accounting and tax records.

• Comply with applicable laws.

• Send promotional communications where permitted and with the required consent.

1.4 Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers, including payment gateways, courier companies, website hosting providers, analytics services, advertising platforms, and customer support providers.

Information may also be disclosed to government authorities or other parties where required by law.

1.5 Cookies and Tracking

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyse traffic, and measure advertising performance.

Where required, we will obtain consent before using non-essential cookies or advertising tracking technologies.

1.6 Data Security and Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Personal information is retained only for as long as reasonably necessary for order fulfilment, customer support, accounting, taxation, legal compliance, and dispute resolution.

1.7 Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

You may also withdraw consent where processing is based on consent or opt out of promotional communications.

Requests may be submitted using the contact details provided in this document.

1.8 Children’s Privacy

Our website is intended for general customers and is not specifically directed at children.

We do not knowingly collect personal information from children in violation of applicable laws.

1.9 Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for their privacy practices. Customers are encouraged to review the privacy policies of external websites before sharing personal information.

1.10 Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website.

---

2. TERMS & CONDITIONS

2.1 General

These Terms & Conditions govern the use of the P FAWL HOME LINEN PRODUCTS website and the purchase of products offered through it.

By accessing our website or placing an order, you agree to these terms.

2.2 Products and Descriptions

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and specifications are accurate.

Actual product colours may vary slightly due to screen settings, lighting, photography, and manufacturing variations.

Customers are encouraged to review product specifications before placing an order.

2.3 Pricing

All prices are displayed in Indian Rupees (INR), unless otherwise specified.

Applicable taxes, shipping charges, discounts, and other fees will be displayed or communicated before order confirmation.

We reserve the right to update prices and correct listing errors. Changes will not ordinarily affect orders already accepted, except where correction is legally permitted.

2.4 Order Placement and Confirmation

An order is submitted when the customer completes the checkout process.

Order acceptance may be subject to payment verification, stock availability, delivery serviceability, and other necessary checks.

We reserve the right to cancel an order where:

• The product is unavailable.

• Incorrect pricing or product information has been displayed.

• Payment verification fails.

• Fraudulent or unauthorised activity is suspected.

• Delivery cannot reasonably be completed.

If payment has already been received for an order cancelled by us, an appropriate refund will be processed.

2.5 Customer Responsibilities

Customers agree to:

• Provide accurate and complete information.

• Use the website for lawful purposes.

• Avoid fraudulent purchases or payment activities.

• Not interfere with website security or functionality.

• Not misuse website content, product images, or business information.

2.6 Intellectual Property

Website content, including product images, text, graphics, logos, and designs, is owned by or licensed to P FAWL HOME LINEN PRODUCTS unless otherwise stated.

Unauthorised reproduction, distribution, modification, or commercial use is prohibited.

2.7 Limitation of Liability

To the extent permitted by applicable law, we shall not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.

Nothing in these terms excludes or limits consumer rights or liabilities that cannot legally be excluded.

2.8 Governing Law

These Terms & Conditions shall be governed by the laws of India.

Disputes shall be subject to the jurisdiction of competent courts in India, subject to applicable consumer protection laws.

---

3. SHIPPING & DELIVERY POLICY

3.1 Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Processing times may vary during holidays, promotional periods, or periods of unusually high order volume.

Orders requiring additional verification may take longer to process.

3.2 Delivery Timeline

The following are estimated delivery timelines:

• Kerala: Approximately 2–7 business days.

• Other locations within India: Approximately 4–10 business days.

These timelines are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, courier service, weather conditions, public holidays, and other circumstances.

3.3 Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any applicable free-shipping offers will be subject to the conditions stated at the time of purchase.

3.4 Order Tracking

Where tracking is available, customers may receive tracking details through SMS, email, WhatsApp, or other communication channels.

Customers may contact our support team for assistance with delivery updates.

3.5 Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If delivery fails because of an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the package to us.

Additional shipping charges may apply for re-delivery where permitted and communicated to the customer.

3.6 Damaged or Missing Products

If an item is damaged, defective, incorrectly delivered, or missing, please contact us within 7 calendar days of delivery.

Please provide:

• Order number.

• Description of the issue.

• Photographs of the product and packaging, where applicable.

We will review the complaint and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

3.7 Delivery Delays

Delivery may be delayed due to weather conditions, courier disruptions, public holidays, operational issues, or other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in resolving delivery issues.

---

4. CANCELLATION POLICY

4.1 Customer-Initiated Cancellation

Customers may request cancellation before the order has been dispatched.

To request cancellation, please contact us through email, phone, or WhatsApp and provide your order number.

Cancellation requests will be reviewed based on the current status of the order.

4.2 Orders Already Dispatched

Once an order has been dispatched, cancellation may not be possible.

Customers may contact our support team for assistance. Any return or refund request will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

4.3 Cash on Delivery Orders

Customers may request cancellation of COD orders before dispatch.

Repeated refusal of COD deliveries or fraudulent ordering may result in additional verification before accepting future orders, subject to applicable law.

4.4 Cancellation by P FAWL HOME LINEN PRODUCTS

We reserve the right to cancel an order due to:

• Product unavailability.

• Incorrect pricing or listing information.

• Payment verification issues.

• Suspected fraudulent activity.

• Delivery service unavailability.

• Other legitimate operational reasons.

If payment has already been received, the refund will be processed through the original payment method wherever possible.

4.5 Refunds for Cancelled Orders

Approved cancellations involving prepaid orders will be refunded within a reasonable period, subject to payment provider processing timelines and applicable laws.

---

5. RETURN, REFUND & EXCHANGE POLICY

At P FAWL HOME LINEN PRODUCTS, customer satisfaction is our priority.

We take great care in selecting and delivering our home linen products. If you are not completely happy with your purchase, we are here to help.

5.1 Eligibility for Returns

You can request a return or exchange if:

• The product is defective or damaged.

• The product was incorrectly delivered.

• The product is of the wrong size compared with the order.

• An item is missing from your order.

Returns must be requested within 7 calendar days from the date of delivery.

The product should be unused, in its original condition, and include all original tags, packaging, and accessories, wherever applicable.

These conditions do not limit remedies available under applicable consumer protection laws.

5.2 Return Process

To initiate a return:

1. Email us at pfawlbyancy@gmail.com or contact us by phone or WhatsApp.

2. Include your order number and reason for return.

3. Provide images of the damaged, defective, or incorrectly delivered item, where applicable.

4. Our support team will review your request and guide you through the next steps.

Once approved, we will arrange a pickup or guide you on how to send the product back.

Contact Details

Business Name: P FAWL HOME LINEN PRODUCTS
Email: pfawlbyancy@gmail.com
WhatsApp: 8089247799
Phone: 7356363034
GST Registration Number: 32DSYPA4701D1Z2

5.3 Refunds

If the return is approved, your refund will be processed within 10 business days after we receive and inspect the item.

Refunds will be made to the original payment method wherever possible.

If you paid via Cash on Delivery, you may be asked to provide bank details for the refund transfer.

Refunds may take additional time to reflect in your account depending on your bank or payment provider.

5.4 Return Shipping Charges

If the product received is defective, damaged, or incorrectly delivered, P FAWL HOME LINEN PRODUCTS will bear the return shipping cost.

If a return or exchange is requested due to a different size, design, or colour preference, applicable return shipping charges will be borne by the purchaser, where permitted by law.

Exchange requests are subject to product availability.

5.5 Exchanges

If you would like to exchange an item for a different size, design, or colour, please contact us within 7 calendar days of delivery.

Exchanges are subject to product availability and approval.

5.6 Non-Returnable Items

We do not ordinarily accept returns for:

• Change of mind.

• Custom-made or made-to-order items.

• Personalised products.

• Items purchased during clearance or sale, unless damaged, defective, or incorrectly delivered.

• Products returned without original packaging or tags, or products that show signs of use.

These exclusions do not apply where a return, refund, replacement, or other remedy is required by applicable law.

---

6. COOKIE POLICY

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help websites remember preferences, maintain functionality, understand visitor behaviour, and improve user experience.

6.2 Types of Cookies

Our website may use:

Essential Cookies

Necessary for website functionality, including shopping cart, checkout, security, and session management.

Analytics Cookies

Used to understand how visitors interact with our website and improve performance.

Advertising Cookies

Used to measure advertising effectiveness and support relevant advertisements or remarketing, where applicable.

Preference Cookies

Used to remember customer preferences, including language settings and other website preferences.

6.3 Managing Cookies

You may manage or disable cookies through your browser settings.

Where required by applicable law, we will obtain consent before placing non-essential cookies on your device.

Disabling essential cookies may affect website functionality, including shopping cart and checkout.

6.4 Third-Party Cookies

Some cookies may be placed by third-party service providers, including analytics, advertising, payment, or embedded-content providers.

Their use of cookies is governed by their respective privacy policies.

---

7. MARKETING & COMMUNICATION POLICY

7.1 Transactional Communications

Customers may receive essential communications relating to:

• Order confirmation.

• Payment confirmation.

• Shipping and delivery updates.

• Cancellation and refund updates.

• Customer support requests.

These communications are necessary to provide the services requested by the customer.

7.2 Promotional Communications

Where permitted by applicable law and with the required consent, we may send promotional communications through:

• Email.

• SMS.

• WhatsApp.

• Other permitted communication channels.

Promotional communications may include product launches, special offers, discounts, seasonal promotions, and other business updates.

7.3 Marketing Preferences

Customers may opt out of promotional communications at any time by contacting us.

Opting out will not affect essential order-related messages.

7.4 Advertising and Remarketing

We may use advertising platforms to measure campaign performance and display relevant advertisements.

Where applicable, we will use consent mechanisms and privacy controls required by law.

7.5 Customer Privacy

Customer information used for marketing will be handled in accordance with our Privacy Policy.

---

8. CUSTOMER SUPPORT & GRIEVANCE REDRESSAL POLICY

8.1 Customer Support

If you have a question, concern, or complaint regarding an order, product, delivery, payment, return, refund, or any other matter, you may contact our customer support team.

8.2 How to Submit a Complaint

Please provide the following information when submitting a complaint:

• Full name.

• Order number, where applicable.

• Registered mobile number or email address.

• Description of the issue.

• Supporting photographs or documents, where applicable.

We will review the complaint and communicate with the customer regarding the next steps.

8.3 Grievance Officer

For formal complaints, customers may contact our designated Grievance Officer.

Name: [Insert Grievance Officer’s Full Name]

Designation: Grievance Officer

Email: pfawlbyancy@gmail.com

Phone: 7356363034

Postal Address: [Insert Complete Business Address]

We aim to acknowledge complaints within 48 hours and resolve them within one month from the date of receipt, subject to the nature of the complaint and applicable legal requirements.

8.4 Escalation

If a customer is dissatisfied with the resolution provided, the complaint may be escalated to the Grievance Officer.

Customers may also approach the appropriate consumer grievance redressal authority in accordance with applicable laws.

8.5 Fair and Transparent Resolution

We aim to handle complaints fairly and transparently.

Nothing in this policy limits any consumer rights available under applicable Indian laws.

---

9. BUSINESS INFORMATION & CONTACT DETAILS

Business Name: P FAWL HOME LINEN PRODUCTS

GST Registration Number: 32DSYPA4701D1Z2

Email: pfawlbyancy@gmail.com

WhatsApp: 8089247799

Phone: 7356363034

Business Address: [Insert Complete Business Address]

For any questions regarding our products, services, policies, orders, or customer support, please contact us using the details above.

---

10. POLICY UPDATES

P FAWL HOME LINEN PRODUCTS reserves the right to update or modify these policies from time to time to reflect changes in our business practices, website functionality, services, or applicable laws.

Any updated version will be published on our website with a revised effective date.

Customers are encouraged to review these policies periodically.